We had a great experience with our sales associate , Amara. She went above and beyond to provide excellent service throughout the whole experience. She even kept in contact to ensure we were completely satisfied once the sales transaction was completed. I am so thankful for Amara, she is the sole reason why we had great experience. We made a brand new car purchase at MBWC. We noticed a dent and scratch prior to leaving with the car. It was documented and scheduled to return for repair. The experience with the collision/ service department was subpar. The first appointment, the dent ...
My sales associate was very attentive and knowledgeable. No pressure regarding sales. Highly recommend this dealer.
Easy in and out, very accommodating.
Excellent service as always
The Merc has been running 20 years now and the last 10 or so being cared for by MB of West Chester, which tells you what you need to know. Always helpful and thorough. Loaners are always modern and in good shape.
Great experience and service, they always take good care of me.
Alfonso Colon is the best Salesman. Everyone is nice. My experience has been wonderful.
Moshen was one of the best sales rep I have experienced at a Mercedes Benz dealership. Very patience and understanding and straight forward with my needs for a new vehicle. Thanks again
Alfonso Colon is the best Salesman. The service there from the beginning to the end was wonderful!!
Service department Marissa, very knowledgeable and helpful during the process of my car getting inspected and checked over. The sellers that see me when I first come in a very polite and helpful
If you have ever thought about purchasing a Mercedes-Benz, go check out Mercedes-Benz of West Chester. Branden and Eddy are the best and will make sure to take care of you. I cannot recommend them enough, they’ve made the purchasing process easy, they were welcoming every step of the way, and are available to answer any questions you could possibly have. I would give them 10 stars if I could!
Delivered the car as promised. Super friendly and an expert at his job. Thank you soon much Ed!!!!
I love the Mercedes of west chester . They are very efficient very helpful. The price and work is explained very well.Craig always explains everything in detail to me. They do a great job.
When I decided to buy a Mercedes GLC 300 SUV I shopped rigorously online and started calling a bunch of different dealers within my area. Sales people got back to me within due time to ask a few questions about what I wanted in a vehicle. Most told me supply was very limited and did not follow up for weeks at a time. Branden Copeland was much different in that regard. He texted and called to decipher what I wanted and then went to work. He found a couple different options and low and behold one of them was exactly what ...
Very detailed orientated. Greg went above and beyond to keep me informed throughout the process.
The sales manager ED is very professional and gave us a very detailed introduction of the vehicle. 5 star for ED !!!!!!
A beautiful show room with attentive sales people.
I had no problems with the service until driving home - all four tires were under-inllated, which is not something I expected after spending over$500 for normal maintenance.
Just completed a lease buy out It was so quick and efficient and I was kept informed the entire way I am proud to have worked here
Edward was a pleasure to work with. Bought the car sight unseen. The entire team was prompt, attentive, and helpful.
Great place. Rijon was great to work with!
Great business, great product.
They are always courteous and treat everyone well. I love the level of service they provide.
Craig M is extremely knowledgeable and thoughtful to work with. He is one of the best service professionals I’ve ever dealt with . He is a star!
Christian’s service was exceptional. This is my second purchase from this dealer and I felt like a valued customer through the excellent customer service I received from Christian!
Just upgraded from a leased 2019 CLA to a new 2022 GLC300 so excited and experience was wonderful
This service I receive from Mercades Benz @ West Chester, is always top notch, the experience that Greg Roth has was tremendously helpful, he went above and beyond, treating me like I was the only client he had. Greg Roth is a excellent personable sales associate, I will continue to see him for all my Mercedes purchases. West Chester Mercades, treats you like no other! The Finanice Manger Kate, made the financial transaction seamless, she is excellent and personable with both of my Mercades purchases. I would never go to another dealership. My forever dealership!
Ed was very thorough explaining the features and benefits of the car. He was very patient! He walked us through the computerization and got us hooked up. Can't wait to learn more.
I have been a client working with Craig and MB of WC for almost twenty years, when it comes to service for my Mercedes' cars. The service levels are exceptional, the service/repairs are always thorough and explained so that I understand in detail, and they even wash my car each time. I would highly recommend that Mercedes Benz owners use the MB of WC dealer for ALL of your auto needs.
great service and hassle free. Matthew Davis is very easy to deal with and very accommodating.
Service is awesome. Very courteous and professional.
Great staff, esp. Miguel, Jen and Ed . The process was very smooth and hassle-free.
Went in pressed for time. Rich Hill was great. Not only did he accommodate my demands and I was able to walk out with a new vehicle in about 2 hours but he went above and beyond and got me a coffee from a shop down the street since the dealer wasn't offering any (due to covid). That's service!
I am very pleased with the service I received today. I used the express service and they had me in and out very quickly
I have service there for the last 16 years, My first one c240 for 10 years and my current c300 the last 7 years, I just pick up today my c300 after that was serving and Paul my advisor is doing great job for me,
Juan and the entire staff at Mercedes-Benz of West Chester were professional, friendly and extremely helpful.
Fare, timely, and efficient. Communicated well with me as a customer letting me know what was needed to bring my car up the specifications.
Matt in the service department has been great. exceeded our expectations, fair and reasonable.
Gregory was awesome to work with . For every detail . We love our Benz! Ty for detailed easy purchase of our 350GLE.
Excellent experience with Jenn. Superior customer service!
They actually actively help you from the time you drive through the garage entry door until your tec rep is sure both you and your car are ready to go.
friendly staff and good customer service.
Great job Miss morrisa was great service writer She went extra mile to help Thanks
Branden Copeland was absolutely fantastic. He was able to locate exactly what we wanted. He kept me informed of the delivery status and once we had all the paperwork completed, he then sat in the car with me to make sure I was comfortable with all the different settings. He explained everything! He went above and beyond with customer service and this dealership is lucky to have him. I can’t forget to mention Katie in Finance. She was excellent and very knowledgeable.
From the minute we walked into this dealership, our experience was like no other. Branden, our sales guy, greeted us by the door, asked what had brought us in, then walked us to a table to discuss things further. We were immediately impressed with the size & layout of this dealership: everything looked high-end & very tasteful. I was 20 months into a 48-month lease with VW & loved that car. We honestly stopped by out of curiosity to see what my options were IF I wanted to change vehicles; I did not expect nor was planning to walk out owning ...
Branden Copeland did a great job explaining all options and answering all questions . It was an easy process purchasing a new GLC 300. Dan R
Matt Davis provides top notch customer service. I would not trust anyone else!
Very knowledgeable and quality service
I was able to get an appointment immediately and they have an excellent service department.
Amazing service by Matt Davis and Mike Strictland, best dealership ever! Exceeded all expectations.
Always professional and guest friendly. The service advisor is always on top of his game. If he sold tractors 🚜 i will buy it! Craig Muleback is his name! 28 years a customer and still going strong
Excellent sales team. I had been preparing to turn in my lease and purchase a new GLE350. With inventories extremely low, I was concerned that I would not be able to find the style that I wanted. My Sales person (Rijon Simon) was awesome. By chance, the dealership had a fresh delivery of a few unclaimed GLEs. Rijon called me immediately. The car was exactly what I wanted and Rijon worked tediously to me sure the car was delivered in a timely manner - thanks for all your hard work!
Mohsen started out as our sales person over 4 years ago! He has since become a friend! Friendly, accommodating; honest and gentle! Never pushy! Thanks for the personal touch, Mohsen! God bless!
All my questions answered quickly and in depth.
Great car buying experience with Rich at Mercedes-Benz West Chester!
Loved my experience and the whole process with Lynne. She is a phenomenal person who really personalizes the experience for her clients. When you are with her, you know you have her undivided attention. She answers any and all questions with confidence and knowledge because she knows what she is doing!! I can’t wait to go back to her for my next Mercedes.
Top notch staff and facility
Great Service from Start to Finish. if your looking to purchase a vehicle please make sure you touch base with Rijon Simon.
Very detailed and helpful, but need to work on communication. One needs to keep the owner of the car up to date as to what the status is during a week of working on the vehicle.
Lynne, in my experience which covers many many years, is the best sales representative pleasure of dealing with. She is thoughtful kind extremely well informed pleasant and patient. What else could anyone ask for. If I could give her six starsOr 10 I would do so.
The car of my dreams was found at Mercedes-Benz West Chester. My service was so seamless and easy from start to finish. My salesman, Brandon, reassured me that my past dealership nightmares were over. Definitely come see the staff and enjoy your car without any worries.
Great customer service! Their service department is very friendly and accommodating! Thank you Paul..you went above and beyond to help me out!
Great experience! Paul took the time to update my ins info and registration. He went above and beyond. The staff is always respectful and friendly!
Great place The staff is wonderful if you need a Mercedes this is the place to come to they have a very large selection they also have a very good used car trade-in section
I’ve been a customer at Mercedes Benz of West Chester for over 25 years and have consistently had great experience with the support from the sales and service organizations
Great service, very professional and friendly. My salesman Ed was the best!!!
Great dealership, straight forward transaction with Juan R. Bought a used Audi, no games, fair price, great vehicle. It's a beautiful building as well.
Rushed in after a battery jump from AAA. Fit me right in for service. New battery, car wash and done!!!
Excellent professional service. First time bringing my GLC-300 to MB of West Chester and am very likely to return. Thank you.
My experience was awesome. Paul has helped me tremendously and he’s the reason that I will continue to do business with Mercedes Benz West Chester. The customer service is amazing, they gets you in and out
The people that work there make it a good place to have your car serviced. I have been going there for 35 years to have my Mercedes serviced. Great People!
I took my car in for service at MB of West Chester to resolve a few issues. From the time I arrived to when they completed the work their service and attention was far superior to my experience at other MB dealerships. The appointments were available, and easy to setup vs the longer wait at other places. The service tech was knowledgeable and diagnosed my issues quickly. Even though they are not in close proximity to where I live I can’t imagine going anywhere else now. I highly recommend them.
Customer Service is top rated. My contact today was Paul very professional & knowledgeable.
Branden did an excellent job of communicating with me regarding my new 2022 car. In fact, he was able to deliver it just in time for my birthday! He was very informative about all the features and walked me through the entire process extremely well. Excellent customer service and an excellent brand I'm excited to be a part of!
Had wonderful experience with Danielle last week. Called to get info on replacement light bulbs. Received quick cost and was able to have work completed in few hours.. Wish there were more customer service reps like her.
Bought my 3rd MB here. Need I say more?
Excellent experience as always!