Bought a new Mercedes and got world class service from Belinda, General Manager, Richard Z. Salesman, Mike in Financing (0 %), Kenny G and Andy C in service. Having bought many, many Mercedes over my lifetime, this is the finest Mercedes dealership I have had the pleasure to do business with. There have been big, noticeable improvements since Belinda Gribble took over as manager! This is not like the old dealership.
I have purchased a number of premium cars in my day (Lexus, Mercedes, BMW and Audi). I spotted a 2018 BMW M240i with very low miles at MB of West Chester (right in the middle of the COVID 19 restrictions).I worked with the Sales Manager Chris Patterson and Sales Consultant Danny Hentz over the phone and in person. The transaction/negotiation was handled flawlessly and in a timely manner. This team really set the standard for excellent customer service and professionalism. They were sensitive to my needs which produced a win-win outcome. I appreciate it greatly and highly recommend Mercedes ...
So expensive to keep up maintenance on these cars.
Steven in service is very professional, kind and honest..highly recommend! (Dave from EFG)
Excellent service department.