Customer Testimonials

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Google Sep 18, 2020

Andrew and the service team were very courteous and professional! My car was clean when I picked it up and everything was explained in detail on the work performed and the overall condition of my Mercedes-Benz. Thanks Team!!!

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Google Aug 25, 2020

Great buying experience. Brian Kupper in sales and Mike Campo in finance made everything so easy. They both went out of their way to help me with all my questions and concerns. I'll definitely go back for my next purchase.

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Google Aug 11, 2020

World Class customer service all the way! Took my SUV in for the B service and was given a loaner car. Was expecting to pay $500. The online invoice was sent and it was half. I called my Rep Steve and he explained that after he did research, he discovered that I needed the A service. He could have easily charged me for the B service and I would never have known otherwise. He went a step further... I explained to him that I had a terrible migraine and unable to drive; I wasn’t sure how I could get the ...

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Google Aug 7, 2020

Brian took care of me and found a van when there was low inventory

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Google Jul 30, 2020

I was looking for a CPO 2020 GLC for the last 2 months and I checked their website and I couldn't find anything that was in my price range and other requirements on the vehicle. So, I was looking at the other two dealers inventory in the area. I had an awful customer service experience in Cincinnati, where they did not respect the customer and clearly they didn't want to do business with me . For Mitchell dealer- they had the vehicle that fitted my category and I visited 3 times to check the vehicle and when I was about to close the deal ...

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Google Jul 20, 2020

I was looking to buy a new Mercedes-Benz Cargo Van and I found MB of West Chester, OH via their Web Site. I messaged them over 4th of July weekend. First thing Monday morning I got a call from Brian Kupper of West Chester Mercedes-Benz and after just a few minutes I was pleased to find they had just the van I was looking for. I received a price quote over the phone and we agreed on a sale price. I drove over to West Chester just to check-out the van and it was as described and we signed the ...

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Google Jul 14, 2020
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Google Jul 1, 2020

Bought a new Mercedes and got world class service from Belinda, General Manager, Richard Z. Salesman, Mike in Financing (0 %), Kenny G and Andy C in service. Having bought many, many Mercedes over my lifetime, this is the finest Mercedes dealership I have had the pleasure to do business with. There have been big, noticeable improvements since Belinda Gribble took over as manager! This is not like the old dealership.

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Google Apr 29, 2020

I have purchased a number of premium cars in my day (Lexus, Mercedes, BMW and Audi). I spotted a 2018 BMW M240i with very low miles at MB of West Chester (right in the middle of the COVID 19 restrictions).I worked with the Sales Manager Chris Patterson and Sales Consultant Danny Hentz over the phone and in person. The transaction/negotiation was handled flawlessly and in a timely manner. This team really set the standard for excellent customer service and professionalism. They were sensitive to my needs which produced a win-win outcome. I appreciate it greatly and highly recommend Mercedes ...

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Google Mar 16, 2020

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